Welcome to www.cycladicadventures.com and their affiliates. We provide our services to you subject to the following conditions. If you visit or book online at www.cycladicadventures.com you automatically accept these conditions. Please read them carefully.
You can book your daily tour, multiday experience or any other activity (i.e. service) by clicking on the “Book now” button and you will be directed to the booking form and secure payment page. Once the booking is completed, you should expect to receive a confirmation from us before we charge your payment method.
We reserve the right not to confirm a reservation within forty eight (48) hours. If within such timeframe (48 hours) you have not received a confirmation of your reservation from us (an e-voucher), please consider it as being unsuccessful, in which case we will inform you of alternative options as the selected tour was no longer available at the time of the purchase, in which case you will not be charged for the service. We shall place a hold on your payment and your payment method will not be debited until we have confirmed the reservation to you. At the time of the confirmation of your booking, your payment method will be debited for the amount of your booking price.
CANCELLATION AND REFUND POLICY
Tours & Other services:
Our regular cancellation policy as defined below applies for any tour, activity or other service (with the exception of accommodation, ferry or air tickets) offered unless it is indicated otherwise prior to the booking. Each service provider has the right to determine their pricing as well as to adjust the cancellation policy according to the nature and availability of their service. Where strict cancellation applies, you will be notified of any deviation from the regular policy as it is defined below.
- You may cancel your reservation and still be entitled to a full refund provided your cancellation takes place up to fourteen (14) calendar days prior to the tour date or other booking of any service made through our website. For cancellations within such timeframe, no cancellation fees shall apply.
- For cancellations taking place between thirteen (13) to seven (7) calendar days prior to the tour date, you will be charged with fifty per cent (50%) of the total booking amount as cancellation fees.
- For cancellations taking place within a period that is less than six (6) calendar days prior to the tour date or Non-show, you will be charged with the total amount of the booking (100%).
Our regular cancellation policy as defined below applies for any accommodation booking unless it is indicated otherwise prior to the booking:
- You may cancel your reservation and still be entitled to a full refund provided your cancellation takes place up to twenty one (21) calendar days prior to the accommodation check in date. For cancellations within such timeframe, no cancellation fees shall apply.
- For cancellations taking place between twenty (20) to fourteen (14) calendar days prior to the accommodation check in date, you will be charged with fifty per cent (50%) of the total booking amount as cancellation fees.
- For cancellations taking place within a period that is less than thirteen (13) calendar days prior to the tour date or Non-Show, you will be charged with the total amount of the booking (100%).
For activity-specific cancellations/ Strict Cancellation Policy: In case there is any deviation from the cancellation policy as stated above, you will be informed prior to the booking arrangement and once you have selected to proceed with a booking, you will have agreed to the deviation.
All ferry tickets are issued upon receiving the full payment of your booking. All ferry companies reserve the right to change their schedule at any time of which you will be informed accordingly. In case of a ferry cancellation on your side after the tickets have been issued, our regular cancellation policy will apply.
All airline tickets are issued upon receiving the full payment of your airline booking. The cancellation fees may vary according to each airlines’ cancellation policy and applicable fare rules, and will be assessed per each case respectively.
By purchasing any service at www.cycladicadventures.com website, you agree that the JD Cycladic Adventures Ltd will not refund the amount paid unless the product or service is being cancelled on our side and for reasons other than a) force majeure b) or in case your cancellation is eligible for a refund as stated above.
Arriving late: Please note that tour guides are not allowed to wait for guests arriving late. Please make sure to make the necessary arrangements to arrive at least 15 minutes prior to the tour. We are on a tight schedule with the service providers we work with. We cannot be held responsible for delays from public transport, flights or other delays in your travel time that may make you late for our tours. In case you arrive late and miss the tour (or for any other no-show reasons) you will not be refunded for the service.
Each tour or multiday experience is subject to cancellation on our behalf due to:
- Low participation: A minimum number of participants is required in order for certain services to run. If the participation number is not met, you will be notified prior to the tour of alternative days when the tour can be rescheduled for or alternative tour options that can be done on the selected date. In case the alternative option is not of interest to you, you will be fully refunded for the service cancelled.
- Weather conditions: at the day of the tour, in which you will be notified prior to the tour of alternative days when the tour can be rescheduled for or alternative tour options that can be done on the selected date. In case the alternative option is not of interest to you, you will be fully refunded for the service cancelled.
- Unexpected cancellation by Supplier: In event of unforeseen circumstances where the supplier cannot honour his commitment and provide the service as expected, you will be notified prior to the tour of alternative days when the tour can be rescheduled for or alternative tour options that can be done on the selected date. In case the alternative option is not of interest to you, you will be fully refunded for the service cancelled.
Change of Date of Services Policy: All bookings are non-refundable beyond a certain date prior to tour date, as your space is guaranteed at the tours. We may be able to offer alternative days to attend depending on availability. If you have made any mistake in your booking details or there is a bank error that did not allow for the payment to be processed, thus you have not received the confirmation on time, it is mandatory that you notify us no later than 24 hours, in order to be able to accommodate a suitable change of your booking valid up to (6) six calendar days prior to the tour date.
Health Conditions and Allergies: In case you have any physical, mental or other health condition, or any type of allergy (such as to cosmetics, food, etc), it is your responsibility to inform us, as well as your tour guide in advance of the activity you selected to participate to. We cannot be held responsible for any existing allergy or health problem which might be triggered by an activity that we had not been informed of. If you have any dietary restrictions whatsoever please contact us after you book through our website in order for us to try to accommodate your needs.
PAYMENT TERMS & CONDITIONS
We offer the following payment methods:
– Credit or debit cards, where you will be re-directed to the Viva Wallet server secure payment page to make your payment. In case this payment method is selected, a service fee charge (equivalent to 3.5%) will be added on top of the total amount. Please note that any credit or debit card charges occurred during the payment are non refundable.
– Bank transfer, where you will be transferring funds from your bank account to our bank account; Please note that we are quoting and expect to receive the final amount (inclusive of all taxes) in Euros for this service. Please make sure that any additional bank fees/ expenses that may occur to complete this transaction, should be borne by the Ordering client, so please choose option “OUR” during SWIFT transfers.
Even though our website has all safety and security certificates (e.g. SSL certificate) active and in good standing, you will not be making any payment on our servers but instead, you will be directed to the secure server of the financial institution or Viva Wallet https://www.vivawallet.com/.
Once your payment goes through successfully, you will be receiving the booking confirmation for your selected services as well as your booking voucher to the email that you registered in our website. This can be your personal email if you are the participant of the tour or another person’s email in case you wish somebody else to participate. It is the therefore vital that you provide us with an email that you actually use to monitor your reservation process.
PAYMENTS VIA BANK TRANSFER
In case where a payment has been made via bank transfer which is eligible for refund according to the regular cancellation policy above, please be informed that any bank fees or transaction charges occurred during the transactions are not refundable.
Please note that in case of a bank transfer, we will not be able to confirm your participation to the selected activity until the funds have cleared in our bank account. Consequently, until your payment clears in our bank, we cannot guarantee a place at your desired activity and we will not be liable for failing the activity becoming unavailable to you. Once your payment has cleared we will immediately try to book you to the activity and if we are successful, we will send you an email to confirm your reservation within 48 hours.
We will not be liable for being unable to book you to an event/activity if we had to wait for your payment to clear and there are no more places available. It is therefore not recommended to use the bank transfer payment method close to the date of the activity/ event that you want to participate to.
RISK OF LOSS
The Company, the tour operator, the service provider or the escort / guide will not be held responsible for any loss of private property in case a client forgets, loses or has his personal property stolen while on or as a result of the provision of services. Each client is solely responsible for taking good care of their property while attending a service.
ACCEPTANCE OF RISK AND ADEQUACY OF THE SERVICE
Some of the arrangements you might choose to take part in may involve a degree of personal risk. The natural environment can, at times, be hazardous and many activities, such as watersports, waterslides are activities with a risk of personal injury or death.
If you decide to take part in such activities, you accept these risks and you are responsible for your own actions. Although the supplier may provide instructions and tuition to you as part of the arrangements you book, any safety information/notices must be observed which will minimize these risks. Your booking is accepted on the basis that you understand and accept the risks involved in such activities. You agree that JD Cycladic Adventures Ltd will not be held liable for any kind of injury or death during an activity or service booked directly with one of our travel consultants or via the website www.cycladicadventures.com. You participate in all activities at your own risk and you agree to have absolutely no claim against JD Cycladic Adventures Ltd.
If at any time you or a member of your party feel uncomfortable or unsure about taking part in an activity, an instructor should be advised immediately. You’re under no obligation to take part in or complete activities which form part of your arrangements if you don’t feel you want to for any reason.
You must ensure to obtain suitable travel insurance for the activities you plan to take part in. Please read carefully the description of the excursions and the attractions in order to see the adequacy for you prior to the booking, and please inform us of any special medical conditions we must be aware of in order to instruct our service supplier. The service provider reserves the right not to allow you to participate in an activity in case you do not meet all the requirements or have any specific medical conditions which may cause you harm. In case the specific booking conditions are not met and we are not informed in advance of such but you still decide to book the service, JD Cycladic Adventures Ltd is not held responsible for your inability to participate nor is entitled to reimburse you for the unused service.
JD Cycladic Adventures Ltd and its affiliates attempt to be as accurate as possible in their product descriptions. However, www.cycladicadventures.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by JD Cycladic Adventures Ltd itself is not exactly as described, the company, the tour operator, the escort or the service provider will not be held responsible.
Moreover, JD Cycladic Adventures Ltd retains the right to change partially or totally the services provided in this website or their prices without any further notice and without being liable.
Prices, discounts or promotions for the services listed in the website may change anytime without notice. In case you seek a refund on a service you have booked through our website and provided that your booking is eligible for such refund, you will be refunded with the amount that you paid upon submission of your reservation and not according to the current price.
Parties other than JD Cycladic Adventures Ltd implement the services provided on this site. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites or the quality of their services. JD Cycladic Adventures Ltd does not assume any responsibility or liability for the actions, services provisions, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
All boat tours are weather permitting. In case we are not in a position to provide a tour or service due to weather or any unforeseeable event that is out of our control we shall not be liable. We conduct tours rain or shine. You are advised to carry an umbrella and dress appropriately for weather conditions. If the tour started, and in the event of severe lightning, your tour guide will suspend the tour at his/her discretion. If tour guide did not suspend the tour but you do not want to continue with the tour due to rain, you will not get reimbursed for your booking. You are responsible for yourself and your own safety. We cannot be held responsible for your personal safety.
JD Cycladic Adventures Ltd is not responsible for the foods or beverages consumed on its tours. JD Cycladic Adventures Ltd acts solely as agent in arranging daily tours or multiday activities, transportation, accommodation, and other services and does not assume liability for accidents, delays, injuries, loss or damage due to any act or default of any company, organization or person engaged in transporting passengers, rendering service, or carrying out arrangements for any tour or by the act of default of any restaurant or shop or its employees.
REVIEWS, COMMENTS, FEEDBACK, AND OTHER CONTENT
Visitors are encouraged to post reviews, comments, and other content; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. JD Cycladic Adventures Ltd reserves the right (but not the obligation) to remove or edit such content at its sole discretion and without having to inform or obtain permission from anyone.
Users can only post comments / feedback/ opinions / complaints/ suggestions, etc… after they have actually completed the services they have paid for or granted by the buyer, after which they will be asked for feedback. Users who had paid for a service which had actually been cancelled on their behalf or on our behalf, must refrain from posting any comment to the website. You represent and warrant that you own or otherwise control all of the rights to the content (i.e. comments etc…) that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify JD Cycladic Adventures Ltd or its affiliates for all claims resulting from content you supply. JD Cycladic Adventures Ltd has the right but not the obligation to monitor and edit or remove any activity or content. JD Cycladic Adventures Ltd takes no responsibility and assumes no liability for any content posted by you or any third party.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of JD Cycladic Adventures Ltd and protected by the copyright laws. The compilation of all content on this site is the exclusive property of JD Cycladic Adventures Ltd and the copyright laws.
LICENSE AND SITE ACCESS
JD Cycladic Adventures Ltd grants you a limited license to access and make personal use of this site and not to reproduce or download (other than page caching) any media, or software or infrastructure for other purposes. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of JD Cycladic Adventures Ltd and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing JD Cycladic Adventures Ltd name or trademarks without the express written consent of JD Cycladic Adventures Ltd. Any unauthorized use terminates the permission or license granted by JD Cycladic Adventures Ltd. You may not use the Cycladic Adventures logo or other proprietary graphic or trademark as part of the link without express written permission.
When you visit the www.cycladicadventures.com website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirement and we shall be held free from any claim regarding communication.
Since you will be informed about your reservation process and receive the reservation confirmation and other important to your booking vouchers by email, it is vital that you provide us with an email that you actually use. You expressly agree that we will not be held liable for any email that we had sent you but you had neither received nor read due to a wrong or inactive email address that you provided us with.
You are thus solely responsible to provide us with up to date communication information. Should we communicate to you any important information about your reservation and we receive no reply from you, we will not refund, cancel or amend the reservation. In case your contact information changes for any reason after your reservation with us, you are solely responsible to inform us about your new contact information.
PROPER USE OF THE WEBSITE
If you use this site, you are responsible for using it for personal reasons and or a good purpose. JD Cycladic Adventures Ltd does not sell services to children but it sells them to adults, who can purchase for themselves and for their children. If you are under 18, you may use www.cycladicadventures.com only with involvement of a parent or guardian and you must be escorted by them during the actual tour. JD Cycladic Adventures Ltd and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
What personal information about customers does www.cycladicadventures.com gather?
The information we collect from customers helps us provide the right services, as well as personalize and continually improve your shopping experience at www.cycladicadventures.com. Here are the types of information we gather:
Information you provide us with: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features or receive a service that is not suitable for you. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your web browser accesses www.cycladicadventures.com.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from www.cycladicadventures.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. By visiting our website and providing us with your email information, you automatically agree to receive further communications from us.
Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as fastest purchasing, New Services for You, and storage of items in your Shopping Cart between visits.
The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of www.cycladicadventures.com coolest features, and we recommend that you leave them turned on.
Does www.cycladicadventures.com share the information It receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.
Sometimes we send offers to selected groups of www.cycladicadventures.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
Business Transfers: As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that JD Cycladic Adventures Ltd or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of www.cycladicadventures.com and Others: We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of www.cycladicadventures.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If however any cyber attach occurs, we cannot be responsible for any potential data theft from our site. When you visit, shop or share your information with us via the www.cycladicadventures.com web site you already agree that we will not be liable towards you in case there is a data breach in our website via any kind of cyber attack.
It is important for you to be protected against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
What Information Can I Access?
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such www.cycladicadventures.com features as your My Booking area and Customer Reviews. By not providing the required personal information though you understand and agree that your booking might not be completed. Whenever you update your information, we usually keep a copy of the prior version for our records.
www.cycladicadventures.com does not sell services to children. All services must be booked and paid for by adults, who can order services for themselves and on behalf of their children, provided they take full and sole responsibility for their children while enjoying any services as they are advertised in our website. We cannot contract with users under the age of 18. Thus, if you are under 18, you may use www.cycladicadventures.com only with the express consent and the actual involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit www.cycladicadventures.com, your visit and any dispute over privacy is subject to this Notice and our User Agreement, including limitations on damages, arbitration of disputes, and application of the laws of Cyprus. If you have any concern about privacy at www.cycladicadventures.com, please contact us in writing via the website and we will try to resolve it. Our business changes constantly. This Notice and the User Agreement will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our website frequently to see recent changes. We will not be responsible any in case if you have not been updated as to the current version of the Privacy Notice and Terms and Conditions as stated in our website.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by JD Cycladic Adventures Ltd on an “as-is” and “as-available” basis. JD Cycladic Adventures Ltd makes no representations or warranties of any kind, express or implied, as to the operation of this site of the information, content, materials, or products included therein. You expressly agree that your use of this site is at your sole risk.
To the fullest extent permissible by applicable law, JD Cycladic Adventures Ltd disclaims all warranties, express or implies, including but not limited to implies warranties of merchantability and fitness for a particular purpose. JD Cycladic Adventures Ltd does not warrant that this site, its servers, or e-mail sent from JD Cycladic Adventures Ltd are free of viruses or other harmful components. JD Cycladic Adventures Ltd will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
By visiting www.cycladicadventures.com website, you agree that the laws of the Republic of Cyprus, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and JD Cycladic Adventures Ltd or its affiliates.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
ACCIDENT WAIVER AND RELEASE OF LIABILITY FORM
I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING IN ANY/ALL ACTIVITIES SOLD OR PROMOTED, DIRECTLY OR INDIRECTLY BY JD CYCLADIC ADVENTURES LTD including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities involved, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.
I certify that I am physically fit, have sufficiently prepared or trained for participation in this activity, and have not been advised to not participate by a qualified medical professional. I certify that there are no health-related reasons or problems which preclude my participation in this activity.
I acknowledge that this Accident Waiver and Release of Liability Form will be used by JD CYCLADIC ADVENTURES LTD, contractors, associates, organizers or activity operators or guides, of the activity in which I may participate, and that it will govern my actions and responsibilities at said activity.
In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:
(A) I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this activity, THE FOLLOWING ENTITIES OR PERSONS: JD CYCLADIC ADVENTURES LTD and/or its directors, officers, employees, volunteers, representatives, and agents, associates, operators, guides, activity holders, sponsors, and volunteers;
(B) INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity, whether it has been caused by negligence, or as a result of an accident, or due to a health problem that occurs to me right before, on or after any activity.
I acknowledge JD CYCLADIC ADVENTURES LTD and its contractors, promoters, sponsors, employees, independent associates, activity operators, activity guides, directors, officers, volunteers, representatives, and agents are NOT responsible for any errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf.
I acknowledge that this activity may involve a test of a person’s physical and mental limits and carries with it the potential for death, serious injury, and property loss. The risks include, but are not limited to, those caused by terrain, facilities, temperature, weather, condition of participants, equipment, vehicular traffic, lack of hydration, and actions of other people including, but not limited to, participants, volunteers, monitors, and/or producers of the activity. These risks are not only inherent to participants, but are also present for volunteers.
I hereby consent to receive medical treatment which may be deemed advisable in the event of injury, accident, and/or illness during this activity.
I understand while participating in this activity, I may be photographed. I agree to allow my photo, video, or film likeness to be used for any legitimate purpose by the activity holders, producers, sponsors, organizers, and assigns.
The Accident Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.
IN CASE OF ANY PARTICIPANT BEING UNDER THE AGE OF 18 (EIGHTEEN), UPON PAYMENT AND RECEIPT OF THE VOUCHER I CERTIFY THAT I AM THE PARENT OR THE LEGAL GUARDIAN AND I COMMIT TO THE TERMS HEREIN ON BEHALF OF THE UNDERAGE PARTICIPANT.
IN ANY CASE, BY PAYING FOR THE SERVICE AND RECEIPT OF THE VOUCHER, IT HAS THE SAME EFFECT AS PHYSICALLY SIGNING THIS LIABILITY WAIVER FORM.